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(More customer reviews)The folks at Mio are in hot pursuit of the answer to an age-old query: How crappy a product can we make and still get people to buy it?
My Mio came with the wrong cradle, so I had to balance it on my knee or put it on the passenger seat to use it. After weeks of calling and receiving a message that customer service was "on holiday," I spoke to a rep who told me to return it to the store, even though the labels on the box expressly discouraged customers from returning deficient products to the store and urged them to call Mio customer service instead. She told me the cradles for my model were back-ordered for several weeks. I put in an order, but months passed and I never received it.
During the five or so months I used the Mio, it was slow to load, frequently couldn't locate well-established addresses (like my house), and finally gave out completely. When I again contacted the company, they suggested that either the battery was worn out (after only 5 months, when it was charging in my car?) or the device had experienced a software malfunction. They refused to repair or replace it and instead offered me a discount on another model! Thanks Mio, what can I expect next?
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