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(More customer reviews)I had an older Magellan Platinum GPS for a few years, and decided to buy a newer color model, the Explorist 600. I ordered the Magellan MapSend Direct Route software from Amazon. They advertise the version 3 product number, but I got the version 2 software (not a good start).
I installed the software on my Dell 8400, running XP professional. The software will only run if I keep one of the CD's on a drive. (Next bad sign)
I created some regional maps and attempted to download them to the Explorist SD card. (You have to use a secondary "conversion" software to do this) I tried several times to download to the SD card both in the Explorist and in the card reader on my printer. In every case, it would error out and tell me it could not find the Explorist or the card reader. I unistalled and reinstalled the software, rebooted my computer and tried again. It still doesn't work. Then I find that several of the devices hooked up to my computer by USB don't work. I haven't been able to use my printer since this happened, or my Palm docking station.
I went to the Thales website and left a detailed e-mail message on their "support" site. That was a week ago, and they still haven't responded. Finally, yesterday, I called their support number, and spoke with a gentleman whose second language is English. I lost count of the number of times I asked him to repeat himself to be able to understand him. After an hour of working with him on the phone, my computer was more screwed up, and we had not resolved any of the problems. I gave up on him.
Now I have this $400 electronic rock (Explorist 600) that is worthless without the software, and a crippled PC. I wish I had read the reviews on Amazon before I bought the Magellan products. Hopefully, I can get my money back for the Explorist, and buy a brand that works.
Oh, and I am going to have to pay for a service call to get my computer functioning properly again.
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