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(More customer reviews)*I bought a brand new NDrive Touch XL SE and tried to update the unit from Version 9 to 10. NDrive recommended this update prior to me buying & installing a new map from them as it might not work properly with an older version of its running system. It took over 3.5 hours to download and install the version-10 update... only for it to fail. The unit stated on the screen while booting the `voice files are faulty' and refused to work any further. NDrive did try to help by emailing updates and software in zip files for me to install myself, for that I thank them, but the thing just got worse and worse the more and more I tried.
I ended up mailing it back to them at great expense (the cost would've easily paid for the map) and from then-on I've had to keep asking for any kind of update, etc, from their Support team, with only the briefest of information coming back and nothing concrete to let me know what's actually happening. I will continue to ask too. Will I get a replacement? Will it be repaired? WILL IT BE RETURNED? At this time it doesn't look like it!
I'll now have to buy another brand, such as Tom-Tom or Garmin, which I now realise, is something I should've done before - isn't hindsight a great thing! I'll never, ever buy another NDrive though. I bought one at great expense and don't even have it anymore. It's in Portugal at the manufacturers and possibly lying dead in bits on a workbench for all I know! Probably in a bin! It looks as if I'll have to write this NDrive sat-nav off and put the entire saga down to experience. All very sad, I'm afraid - so take heed all yea sat-nav seekers. I write this to let everyone know what a bad deal I've had from NDrive in the hope that you, the reader, can avoid one. As a footnote - I've just been onto their web site (07th March 2011) and it looks as if they have stopped selling & supporting car sat-nav units. I wonder why? Not!! I have to say I haven't come across a firm that has treated me like this before and if I've had it, how many others, past, present and future?
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